Terms and Conditions

Table of contents




These Terms Of Service (The “Tos”) Applies With Respect To The Usage Of The Platform (Defined Hereinafter) And The Services Offered By Information Technology Learning Hub Llp (“ITLH”, “We”, Or “Us”), A Limited Liability Company Incorporated Under The Companies Act, 2013, As Amended And Having Its Registered Office At Mayuresh Chambers, Villa No-5, Sector 11, Cbd Belapur, Navi Mumbai, Maharashtra 400614. Information Technology Learning Hub Llp Conducts Its Business Under The Brand Titled “ITLH”, Which Is Owned And Operated By ITLH. In These Tos, The Term “ITLH” Shall Mean ITLH. These Terms Of Service Shall Mutatis Mutandis Apply To Mobile Apps, Whatsapp Groups, Facebook Groups, Instagram Pages, Facebook Pages, Email/Sms/Phone Communications And Other Communication Forums/Media Hosted By ITLH, Which Shall Be Deemed To Be Part Of The Platform (Defined Hereinafter).

Your Usage Of The ITLH Services (Defined Hereinafter) Is Subject To Your Explicit Acceptance Of These Tos. The Terms Contained In Our Privacy Policy Available At (“Privacypolicy”), Or Any Other Policy Of ITLH Related To The ITLH Services Are Incorporated Into These Tos By This Reference. Your Acceptance Of The Same Will Irrevocably And Unconditionally Bind You To Comply With And Abide By All The Obligations And Conditions Stipulated Herein (Unless Otherwise Explicitly Made Optional). After Your Initial Confirmation/Consent, You Will Be Assumed To Continue Consenting To These Tos Until You Explicitly Withdraw Your Consent By Notifying ITLH Of The Same In Writing. If An Executed Agreement Exists Between You And ITLH In Relation To The ITLH Services, Any Deviations From These Tos Shall Only Apply When Explicitly Agreed In Writing Between The Parties To Such An Agreement. If You Do Not Agree To Be Bound By All Conditions/Clauses Captured In These Tos, Please Do Not Use The Platform Or Services.

Updation Of Terms

These Tos May Be Updated, Amended, Modified Or Revised By Us From Time To Time. Each Such Update Or Modification To The Tos Will Be Communicated To You Via Email, Through The Website Or Any Other Medium. Your Continued Use Of The ITLH Services After Any Such Changes Shall Constitute Your Consent To Such Changes. We Encourage You To Refer To These Tos From Time To Time To Ensure That You Are Aware Of Any Additions, Revisions, Amendments Or Modifications That We May Have Made.

Registration And Account Integrity

As Part Of The Registration Process, You Will Need To Accept Our Tos, And Also Provide Us With Your Name, Your Phone Number, Your Email Id And In Certain Scenarios, Contact Information Of Your Parents/Guardian. We Would Not At Any Time Request You To Provide Us With Access To Your Password, Unless You Have Given Us Explicit Written Permission To Access Your Account Pursuant To A Request For Assistance Or Support.

It Is Your Responsibility To Ensure That The Information You Provide Is Accurate, Secure, And Not Misleading. You Cannot Create An Account Username And Password Using (I) The Names And Information Of Another Person; Or (Ii) Using Words That Are The Trademarks Or The Property Of Another Party (Including Ours); Or (Iii) Words That Are Vulgar, Obscene Or In Any Other Way Inappropriate. You Agree And Confirm That You Will Never Use Another User's Account Nor Provide Access To Your Account To Any Third-Party. You Agree And Acknowledge That You Are Solely Responsible For The Activities That Occur On Your Account, And You Shall Keep Your Account Password Secure And Not Share The Same With Anyone. You Must Notify ITLH Immediately Of Any Breach Of Security Or Unauthorized Use Of Your Account. At No Point In Time Will ITLH Be Liable For Any Losses Caused By Any Unauthorized Use Of Your Account, And You Shall Solely Be Liable For The Losses Caused To ITLH Or Others Due To Such Unauthorized Use, If Any.

Use Of Your Information And User Data

All User Data That You Create, Transmit, Transfer To Us, Submit, Display Or Otherwise Make Available While Using The ITLH Services, Should Only Be Information That You Own Or Have The Right To Use Or Share (As May Be Applicable). If You Transfer Any Personally Identifiable Information To Us, We Will Assume That You Have Informed The Person Concerned And Procured The Necessary Consent For Such Transfer, Sharing, Processing And/Or Using The Information On The Platform And/Or In Respect Of The Services. We May Use The Above Information As Per Our Privacy Policy And In Accordance With Applicable Laws.

While We Make Commercially Reasonable Efforts To Ensure That The Data Stored On Our Servers Is Persistent And Always Available To Our Users, We Will Not Be Responsible In The Event Of Failure Of The Third-Party Servers Or Any Other Factors Outside Our Reasonable Control, That May Cause The User Data To Be Permanently Deleted, Irretrievable, Or Temporarily Inaccessible.

We Use Multiple Third-Party Service Providers In Order To Power And Provide You With The ITLH Services. In This Process, We Share The User Data With Some Of The Third-Party Service Providers, As Is Necessary To Enable Them To Provide The Requisite Services. We Will Attempt To Ensure That All Our Third-Party Service Providers Are Bound By And Adhere To The Same Obligations Of Confidentiality And Data Privacy As We Guarantee To You. The Platform May Include Links To Any Third-Party Websites. ITLH Has No Control Over, And Assumes No Responsibility For, The Content, Privacy Policies, Or Practices Of Any Third-Party Website. By Using The Platform, You Expressly Release ITLH From Any Liability Arising From Your Use Of Any Third-Party Website Or Services.

Reviews And Feedback

You Agree That We May Contact You Through Telephone, Email, Sms, Or Any Other Electronic Means Of Communication For The Purpose Of:

Any Feedback Provided By You May Be Used By ITLH Without Any Restriction Or Obligation To Compensate You, And We Are Under No Obligation To Keep Such Feedback Confidential.

Rights And Obligations Relating To The Content

You Are Prohibited From:

You Understand That While Using The Platform, You May Be Exposed To User Data Pertaining To Other Users, And That ITLH Is Not Responsible For Such User Data. You Further Understand And Acknowledge That You May Be Exposed To User Data That Is Inaccurate, Offensive, Indecent, Or Objectionable, And You Agree To Waive, And Hereby Do Waive, Any Legal Or Equitable Rights Or Remedies You Have Or May Have Against ITLH In Relation Thereto.

ITLH Shall, Upon Obtaining Knowledge By Itself Or Been Brought To Actual Knowledge In Writing Or Through Email About Any Breach Of The Above Conditions, May Temporarily Suspend/Delete Your Account, Impose Penalties, Or Take Any Other Actions That ITLH May Deem Fit. We Shall Also Be Entitled To Preserve Such Information And Produce Such Records Before Governmental And/Or Judicial And/Or Regulatory Authorities For Investigation Purposes As May Be Required By Applicable Law.

In Your Use Of The Platform, You Will At All Times Comply With All Applicable Laws And Regulations. In Case Of Non-Compliance With Any Applicable Laws, Rules Or Regulations, Or This Tos By A User, We Shall Have The Right To Immediately Terminate Your Access Or Usage Rights To The Platform And To Remove Non-Compliant User Data From The Platform. ITLH Shall Not Be Liable To Refund Any Fees/Consideration Collected From A Customer In Case Such Customer's Access To The Platform Is Terminated By ITLH For Any Reason Detailed Herein.

In The Course Of Your Usage Of The ITLH Services, You May Post Reviews, Comments, Suggestions, Ideas, Questions And Other Content, Or Send Any Other Communications As Long As The Content Is Not Illegal, Obscene, Threatening, Defamatory, Invasive Of Privacy, Infringing Any Third Party's Intellectual Property Rights, Or Otherwise Injurious To Third Parties Or Objectionable And Does Not Consist Of Or Contain Software Viruses, Political Campaigning, Commercial Solicitation, Chain Letters, Mass Mailings Or Any Other Form Of Spam. Further, You Hereby Grant ITLH A Limited, Royalty-Free, Worldwide, Non-Exclusive License To Use The User Data (Including The Contents Specified Herein) In Further Developing The Platform And For The Purpose Of Its Marketing Or Promotional Activities.


ITLH Offers Online Support Tools. You May Access Support Resources Or Contact Our Support Team By Emailing Us At [email protected]. ITLH Shall Use Commercially Reasonable Efforts To Respond To Your Request For Support, Or To Fix Any Problems You May Be Having, As Is Applicable. Any Suggestions By ITLH To You Regarding Use Of The Platform Shall Not Be Construed As A Warranty.


ITLH Reserves The Right To Suspend Or Terminate Your Access To The Platform And The Services With Or Without Notice And To Exercise Any Other Remedy Available Under Law, In Cases Where:


The ITLH Services And The ITLH Content Are Provided On An “As Is” And “As Available” Basis And Are Without Warranty Of Any Kind, Express Or Implied, Including But Not Limited To, The Implied Warranties Of Title, Non-Infringement, Merchantability And Fitness For A Particular Purpose, And Any Warranties Implied By Any Course Of Performance Or Usage Of Trade, All Of Which Are Expressly Disclaimed. ITLH And Its Directors, Employees, Agents, Suppliers, Sponsors And Partners Do Not Warrant That: (A) The ITLH Services And The Platform Will Be Secure, Error-Free Or Available At Any Particular Time Or Location; (B) Any Defects Or Errors Will Be Corrected; (C) Any Content Or Software Available At Or Through The Platform Is Free Of Viruses Or Other Harmful Components; Or (D) The Results Of Using The Platform Will Meet Your Requirements. The ITLH Services May Be Subject To Limitations, Delays, And Other Problems Inherent In The Use Of The Internet And Electronic Communications. ITLH Is Not Responsible For Any Delays, Delivery Failures, Or Other Damage Resulting From Such Problems. Your Use Of The Platform And The ITLH Services Is Solely At Your Own Risk.

You Will Be Awarded A Certificate Of Successful Completion Of A Program (“Program Certificate”) Upon Fulfilling The Criteria And Requirements Of ITLH, Which ITLH May Update From Time To Time. The Decision To Award Any Such Program Certificate Or Other Acknowledgement Of Successful Completion Of A Program, Would Be Solely At ITLH's Discretion. ITLH May Choose Not To Offer Any Such Program Certificate Or Other Acknowledgement Of Successful Completion, For Some Programs. ITLH May Decide At Its Sole Discretion Whether To Provide A Record Concerning A Customer's Performance In A Program. The Format Of Any Certificate, Credential Or Other Acknowledgement, And Of Any Performance, Provided By ITLH Relating To A Program Will Be Determined By ITLH At Its Sole Discretion And May Vary As Per The Program.

ITLH Has No Obligation To Have The ITLH Services, ITLH Content, Programs Or Program Certificates Recognized By Or Affiliated To Any Educational Institution Or Accreditation Organization. ITLH Provides Education Related Services Through The Platform. The Platform Or The ITLH Services Must Not Be Construed As A University. The Users Understand And Acknowledge That ITLH Cannot Award Certificates Which Are Recognised By Any Regulatory Body Such As The All India Council For Technical Education Or University Grants Commission.

It Is The Sole Responsibility Of The Customer Enrolling Into A Program To Check The Accuracy Of, And Evaluate The Suitability And Relevance Of, The Program Elected. The Enrolment Into A Program Is Non-Transferable.

You Acknowledge That Certain Parts Of The Platform May Be Enabled By Third-Party Service Providers, And You Agree To Abide By Their Terms And Conditions To The Extent Such Terms Are Applicable To You. ITLH Shall Not Be Responsible For Any Disruption Of ITLH Services Caused By Any Such Third-Party Service Provider.


You Shall Defend, Indemnify, And Hold Harmless ITLH, Its Affiliates, Subsidiaries And Each Of Its, And Its Affiliates' And Subsidiaries' Employees, Contractors, Directors, Suppliers And Representatives From All Liabilities, Losses, Claims, And Expenses, Including Reasonable Attorneys' Fees, That Arise From Or Relate To (I) Your Use Or Misuse Of, Or Access To, The Platform And/Or ITLH Services; (Ii) Your Violation Of The Tos Or Any Applicable Law; (Iii) Your Violation Of Any Rights Of A Third Party In Relation To The Usage Of The Platform. We Reserve The Right To Assume The Exclusive Defense And Control Of Any Matter Otherwise Subject To Indemnification By You, In Which Event You Will Assist And Cooperate With Us In Connection Therewith.

Governing Law

The Tos Shall Be Governed By And Construed In Accordance With The Laws Of India Without Regard To The Conflict Of Laws Provisions Thereof. All Claims, Differences And Disputes Arising Under Or In Connection With Or In Relation Hereto The Platform, The Tos Or Any Transactions Entered Into On Or Through The Platform Shall Be Subject To The Exclusive Jurisdiction Of The Courts At Navi Mumbai, India And You Hereby Accede To And Accept The Jurisdiction Of Such Courts.


Unless Otherwise Expressly Agreed In Writing By ITLH, Full Payment For Enrolment And Participation In A Program Is Required At The Time Of Registration. To Make Payment For Any Program Or To Purchase Any Services Or Products Offered By ITLH Through The Platform, You Must Have Internet Access And A Current Valid Accepted Payment Method As Indicated On The Platform (“Payment Method”). ITLH Does Not Store Any Of Your Credit Card Information Or Such Other Information Restricted By The Reserve Bank Of India (Rbi) For Processing Payment And Has Partnered With Payment Gateways For The Payment Towards The Services. By Using A Third-Party Payment Provider, You Agree To Abide By The Terms/Policies Of Such Third-Party Payment Provider. You Agree That In Case ITLH's Third-Party Payment Provider Stores Any Such Information, ITLH Will Not Be Responsible For Such Storage, And It Will Be Solely At Your Discretion To Allow The Third Party To Store Such Information As Per Its Terms/Policies. ITLH Shall In No Way Be Liable For Loss Of Such Information Or Any Loss Incurred By You Due To The Misuse Of Such Information And ITLH Shall Not Be Obligated To Reimburse You For Any Such Loss Or To Hold You Harmless In Any Manner. You Also Agree To Pay All Applicable Fees For The Payments Made Through The Platform.

ITLH Does Not Support All Payment Methods, Currencies Or Locations For Payment. All Applicable Taxes Are Calculated Based On The Billing Information You Provide To Us At The Time Of Enrolment/Purchase. Your Transactions On The Platform May Be Subject To Foreign Exchange Fees Or Exchange Rates.

Refund Policy

A Customer May Opt Out Of Certain Programs Subscribed By Him/Her And Seek A Refund For The Fees Already Paid In Relation Thereto, Provided The Customer Informs Us In Writing Regarding The Same And Seeks The Refund Prior To The Expiry Of The Refund Window (15 Days Prior To The Batch Commencement Of The Respective Subscribed Batch). The Refund Window Is Calculated From The Date Of The First Class/Session Of The Relevant Program Subscribed By The Customer. We Shall Not Entertain Any Requests Related To Refund Of Fees After The Expiry Of The Refund Window. It Must Be Noted, That Notwithstanding The Mode Of Payment Used For Paying The Fees, The Refund Shall Always Be Made To A Bank Account (As Per The Details Provided By The Customer) Through Neft/Imps/Rtgs Or Such Other Facility As Deemed Fit By ITLH. We May Request For Information/Documents (Which May Include A Cancelled Cheque Pertaining To The Bank Account Of The Customer) To Verify Your Credentials And Details Of The Bank Account Before Initiating The Refund. We Shall Strive To Process The Refunds Within Thirty (30) Days Of Receipt Of All The Relevant Information And Documentation From You In This Regard. We Do Not Provide Refunds For The Lack Of Usage, Dissatisfaction With The Program Or For Any Reason Whatsoever After The Expiry Of The Refund Window.

Pause Feature

Our Programs' Pace And Workload Can Be Varied By The Learners As Per Their Needs. We Have Enabled A “Pause” Feature Through Which A Learner Enrolled In The New ITLH Programs (ITLH , Etc) May Opt To Pause Their Program For A Maximum Of Three (3) Months In The Entire Duration Of The Program. During This Pause Period, Access To Previous Recordings And Doubt Resolution Will Be Available To The Learner. No New Lectures Will Be Added During The Pause Period. If A Learner Opts To Pause A Program Beyond The Above-Mentioned Limit Of Three (3) Months, Each Additional Month Of Pause Shall Be Chargeable At An Amount Determined By ITLH In Its Sole Discretion, And Such Amount May Be Updated From Time To Time, Exclusive Of Applicable Taxes, And Shall Be Subject To ITLH's Specific Approval.

Policy For Ndnc

By Using The Website And/Or Registering Yourself At ITLH.Com You Authorize Us To Contact You Via Email Or Phone Call Or Sms And Offer You Our Services, Imparting Product Knowledge, Offer Promotional Offers Running On Website & Offers Offered By The Associated Third Parties, For Which Reasons, Personally Identifiable Information May Be Collected. And Irrespective Of The Fact If Also You Have Registered Yourself Under Dnd Or Dnc Or Ncpr Service, You Still Authorize Us To Give You A Call From ITLH For The Above Mentioned Purposes Till 365 Days Of Your Registration With Us. This Privacy Policy Covers ITLH Treatment Of Personally Identifiable Information That ITLH Collects When You Are On The ITLH Site, And When You Use ITLH Services. This Policy Also Covers ITLH Treatment Of Personally Identifiable Information That ITLH Business Partner Shares With ITLH . This Policy Does Not Apply To The Certain ITLH Products Or Services, When You Visit ITLH Pages, And When You Enter Promotions. ITLH May Also Receive Personally Identifiable Information From Our Business Partners. When You Registered With ITLH , We Ask For Your First Name, Last Name, Contact No, Email, Date Of Birth And Gender. Once You Register With ITLH And Sign In To Our Services, You Are Not Anonymous To Us. Also During Registration, You May Be Requested To Register Your Mobile Phone And Email Id, Pager, Or Other Device To Receive Text Messages, And Other Services To Your Wireless Device. By Registration You Authorize Us To Send Sms/Email Alerts To You For Your Login Details And Any Other Service Requirements Or Some Advertising Messages/Emails From Us.

Contact Us:

In The Event You Have Any Queries/Complaints Regarding Usage Of The Platform, Including But Not Limited To Reporting Any Violation Of These Terms Of Service, Please Contact Our Grievance Officer, Rehan Temkar At [email protected].